At eokgnc, we stand by the superior quality of our women’s clothing through rigorous quality control. Should any issues arise post-delivery, contact our customer service at [email protected] immediately.

Return Period
Items may be returned or exchanged within 30 days of receipt.

Return Shipping Options

  • Post Office Collection: Schedule package pickup via local post office.
  • Self-Drop Off: Deliver to your nearest post office.
    Shipping cost reimbursement depends on the return reason:
  • Our Responsibility (e.g., damaged/incorrect items): We cover shipping fees.
  • Your Responsibility (e.g., size mismatch, change of mind): You bear shipping costs, varying by carrier.

Faulty/Incorrect Items
For damaged or incorrect items, provide clear photos and contact customer service for reshipment or refund. Obtain the return address from our team before shipping.

Return Responsibility

  • Consumer-Caused Returns: You cover shipping fees for returns due to personal reasons (e.g., size issues, color mismatch).
  • Our-Fault Returns: We cover shipping fees for returns caused by our errors (e.g., production defects, incorrect items).

Return Requirements

  • Non-Quality Issues: Items must be unused, undamaged, with original tags/packaging intact.
  • Pre-Approval: All returns require customer service approval.
  • Evidence for Issues: Photograph quality problems/incorrect items and contact us for the return address.

Eligible Return/Refund Scenarios

  • Items damaged/defective due to our error.
  • Items differing from descriptions.
  • Undelivered/returned-to-sender parcels.
  • Delays beyond agreed delivery time.

Return Process

  1. Contact Customer Service
    Provide:
  • Order number
  • SKU/product name
  • Return reason
  1. Response
    Our team replies within 24 business hours.
  2. Ship Return
    Send items to our provided address with tracking number and return receipt.
  3. Refund/Exchange
    Upon receipt, we process refund/exchange immediately.

Key Notices

  • Return Address: Use only our provided address; avoid package sender’s address.
  • Non-eokgnc Items: Exclude non-eokgnc apparel in returns; we won’t return them.
  • Lost Packages: We are not liable for lost/stolen returns; retain tracking proof.
  • Refund Timing: Refunds may take up to 7 business days (varies by payment provider).

Refund Policy Details

  • Production/Transport Issues: Full refund + return shipping reimbursement for our errors.
  • Order Cancellation: Full refund if canceled within 24 hours or before shipment. No refunds post-shipment.
  • Lost Parcels: Full refund for transit losses.
  • Incorrect Address: You cover reshipment costs for undeliverable addresses.
  • Used/Stained Items: Refunds denied for visible wear, makeup, or odors.

Contact Us
Address: UNIT 60 3/F YAU LEE CTR NO.45 HOI YUEN RD KWUN TONG HONG KONG
Telephone: +852 67491265
Email: [email protected]
Working Hours: Mon–Fri, 08:00–17:00 (UTC+8)
Business days: Response within 24 hours.

We prioritize your satisfaction and aim to resolve returns/exchanges efficiently.